TERMS & CONDITIONS FOR ALL TICKET SALES:

1. ABOUT US - A2H Live Limited (referred to as “we”, “us” and “the event organiser” in these terms) is a company

registered in England and Wales under company number 12568771 and our registered office is at Unit 15i Hepworth

Industrial Estate, Pontyclun, United Kingdom, CF729FQ.

2. BOOKING - These terms and conditions apply to the purchase of ticket(s) by you to the ice-skating attraction

detailed in your booking. Please read these terms and conditions carefully prior to making an order for tickets. Our

acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence

between you and us.

3. TICKETS - Tickets are delivered to the email address you provide to us in your order and you are responsible for

ensuring that such email address is correct and accessible. You are advised to check your booking details and tickets upon

receipt. We will not be responsible for any tickets which are lost or stolen.

4. PAYMENT - You must pay us the price of the tickets ordered at the time of your order together with any applicable

booking fees.

5. REFUNDS AND RE-SALES– Once purchased, tickets can be refunded up to 7 days before the booked session is

due to take place. Refunds inside the 7 day period will not be offered, except in accordance with clause 8. Where a

refund is offered, the refund shall be limited to the face value of the ticket(s) only. Unless given express permission by

us, tickets must not be resold or transferred for profit or commercial gain.

6. TICKET EXCHANGES - Tickets may be exchanged for a future date of equivalent value, up to 24 hours before the

booked session is due to take place. We reserve the right to charge a fee for ticket exchanges. Ticket exchanges must be

made by accessing your online account. We reserve the right to refuse any requests made to exchange a ticket less than

24 hours before the session is due to take place. Requests to exchange any tickets received within 24 hours of the

booked session taking place will not receive a refund or credit for the order.

7. 2025/2026 SESSIONS - Tickets purchased for the 2025/2026 attraction gives access to a 60-minute skating

session. This time includes the time taken to collect, fit and return boots.

8. CANCELLATION OR ABONDONMENT OF THE EVENT - If the event is cancelled, you shall be entitled to a refund

of the price of the ticket(s) and booking fee only. If the event is abandoned or otherwise curtailed, you shall be entitled

to a refund of the price of the ticket(s) only if such abandonment or curtailment occurs after less than 30 minutes of

skating time has taken place. We will not be liable for any travel or accommodation expenses or any indirect or

consequential losses incurred as a result of the event being cancelled, abandoned, curtailed or postponed.

9. ASSUMPTION OF RISK - Skating is undertaken entirely at the skater’s own risk. You acknowledge and

understand that ice is a slippery surface and there are many risks inherent to ice skating, including but not limited to,

personal injury. If you, or any member of your group, has an existing health or medical condition, existing or past injury,

mobility limitations, are pregnant or are taking prescription medication, you should consider carefully whether it is safe

for you or your group member to participate in ice skating and consider consulting a doctor.

10. LIMITATION OF LIABILITY –

(a) Nothing in these terms limits any liability which cannot legally be limited, including but not limited to, liability

for death or personal injury caused by negligence or fraud or fraudulent misrepresentation.

(b) If we fail to comply with these terms, we are only responsible for loss or damage you suffer that is a foreseeable

result of our failure to comply or our failure to use reasonable care and skill.

statutory duty, or otherwise, for any loss of profit or any indirect or consequential loss arising under or in

connection with these terms.

(d) Subject to clause 10(a), we shall not be liable to you for any loss and/or damage suffered by you as a result of

your failure to comply with these terms (including any distress, inconvenience or loss of enjoyment arising from

your removal from the attraction).

(e) It is your responsibility to ensure that all of your personal possessions are kept safe and secure at all times whilst

on site. We shall not be liable for the loss of, or damage to, your personal possessions, unless such loss or damage

is caused by us.

11. CODE OF CONDUCT When on site, you shall (and shall procure that each member of your group) comply with

the site rules and rules for skating. We reserve the right to remove anyone from the site who is (i) found to be

disobeying the site rules or skating rules; or (ii) is suspected to be under the influence of drugs and or alcohol; or (iii) in

our reasonable opinion, is conducting themselves in an inappropriate manner. If we remove you or anyone in your

group for these reasons, you shall not be entitled to any refund. Where you have purchased tickets on behalf of other

people, you are responsible for making such people aware of these terms and conditions and ensuring that they comply

with the same.

12. ROAR – RIGHT OF ADMISSION RESERVED - We reserve the right to refuse entry to you or any member of your

group: (i) for health and safety or security reasons; (a) if you fail to comply with a security search; (b) if in our reasonable

opinion, you are acting unreasonably whether as a result of being under the influence of alcohol or drugs or otherwise;

(c) if you do not produce a valid ticket for the attraction upon request; or (d) if you fail to comply with, or if you are in

breach of, any of these terms and conditions.

13. 24H CCTV CAMERAS IN OPERATION – CCTV Cameras are in use across the site including the ice surface for

health and safety, insurance and fraudulent claim purposes. All video images and audio, from all cameras are recorded,

and kept for a minimum of 6 years.

14. SKATING AGE - Children under 3 are not permitted on the ice. Children between 3 and 17 years old (inclusive)

must be accompanied by a responsible adult (over 18) on the ice when ice skating.

15. DATA PROTECTION – We will collect and process your personal information in accordance with the Data

Protection Act 2018 and applicable data protection laws. As part of our booking and customer management system, we

will retain the details of your transaction on our database in order to provide a record of your transaction and to

facilitate the correct handling of it and any future bookings. Your contact information may be used to provide you with

further information about your booking.

16. EVENTS OUTSIDE OUR CONTROL – Subject to clause 8, we will not be liable or responsible for any failure to

perform, or delay in performance of, any of our obligations under these terms that is caused by any act or event beyond

our reasonable control.

17. GENERAL –

(a) We may transfer our rights and obligations under these terms to another organisation.

(b) Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any

of them are unlawful, the remaining paragraphs will remain in full force and effect.

of Third Parties) Act 1999 or otherwise, by any person who is not a party to the contract.

18. GOVERNING LAW – These terms shall be governed by the laws of England and Wales. You and we both agree that

the courts of England and Wales will have jurisdiction over any claim arising from, or related to, these terms. If you are a

resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you

may also bring proceedings in Scotland.

19. SKATES – these will be handed to the customers at the skate exchange counter. It is the responsibility of the

individual skating to ensure the boots are correctly fitted prior to entering the ice rink.

20. ICE TRAIL – this will be opened or closed subject to the weather conditions or safety restriction determined by

the event organiser. The trail being closed does not entitle a refund. Standard cancelation policy as per point 8.

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