Winter Wonderland is back for 2021!
The ice rink and walk are staying in the iconic grounds of Cardiff Castle. For 2021 we have an ice rink and ice walk on offer so we have something for everyone – new skaters can try their hand on the ice rink while more confident skaters can enjoy our ice walk in the stunning grounds of Cardiff Castle.
As in previous years the ice rink will be under cover, the ice walk is not under cover so you can enjoy the stunning surroundings of Cardiff Castle. If you’re planning to try out our ice walk, please ensure you have suitable outdoor clothing as we can’t guarantee the weather.
Sessions are 60 minutes long (including time taken to collect, fit and return your skates)
Tickets have to be pre-booked online, there is no on-site box-office facility.
What to do on arrival
Head to the Castle entrance – you will be greeted here and directed towards the Ice Walk, you don’t need your ticket to get into the castle.
15 minutes before your session is due to start head towards the Ice Rink queue – please have your ticket ready to be scanned. You don’t need to print it out, you can show it on your phone or tablet.
Only ticket holders will be allowed to queue, if you have someone with you who wants to watch they can grab a spot in the seating area around the ice walk. There are no viewing facilities within the marquee.
Once your ticket has been scanned you can collect your skates and any penguins from the counter then find a bench to change into your skates.
Please be aware you can’t take any bags on the ice, please leave them with a non-skater or you can drop them off in our cloakroom (£2 per item). Please do not leave items unattended in skate house or around the walk as they may be removed or destroyed.
Fit your ice skates then when we’re ready we’ll call you onto the ice. Have fun!
Guests / Ticket holders must not travel to or attend the event if they have been told to self-isolate, have tested positive for Coronavirus or have any of the following symptoms:
- A new persistent cough
- A high temperature
- A loss or change to your sense of smell or taste
We’ve worked really hard to create a safe, enjoyable environment for everyone at Winter Wonderland. To ensure your safety and the safety of our team we are:
- Cleaning benches, hand rails & high touch points regularly
- Implementing a one-way system around the ice
- Collecting Track and Trace Information via our ticketing system
It is recommended that you wear a face covering while queuing and while in Skate Exchange. You do not need to wear a face covering while on the ice.
TRACK AND TRACE
We collect our track and trace information via our ticketing system – when you buy tickets you will be asked for the name and contact details of the lead booker and the name and contact number of each guest. Please ensure that you enter the correct contact details and ticket holder names.
If you change a guest / guest before arrival please inform us via email@example.com or firstname.lastname@example.org so we can update our records.
To skate you must be 3 years or older. Children’s tickets are available for skaters from 3 years old to 16 years old (inclusive).
Anyone 16 years old or under must be accompanied on the ice by someone over the age of 18.
There are a limited number of fun skate aid Penguins available on all sessions.
We offer 50% of our Penguin stock to be reserved online, whilst the remaining 50% is held for onsite ‘walk up’ rental. Penguins operate on a first come first served basis only.
- Penguins must only be used by skaters under 1.2M tall when wearing shoes. The final decision on allowable height is at the sole discretion of the Manager on duty.
- Penguin rental = £5.00 per person / per session.
- Penguins must be pushed by the user from behind. Users must not ride on or sit on Penguins. Anyone found misusing a penguin will have the penguin removed and may be asked to leave the ice.
- Penguins must be used as demonstrated by the safety signage around the ice.
- Penguins cannot be swapped between children or given to any other party.
- Penguins which are not in use / no longer required must be removed from the ice and returned to the penguin rental desk.
Admission to the Ice includes skate hire. We stock skate boot sizes from Junior J8 size to Adult size 15. Generally, half size (4.5 / 7.5 etc) are not available. Skates are available on a first come first served basis. During busy sessions we may run out of certain sizes – where possible users will be offered an alternative size. Skaters are welcome to bring their own skates, however no discount on admission is given for this.
Dual blade skates are available free of charge for children with shoes up to size junior 11. These skates are suitable for children who are struggling to balance on single bladed skates.
Dual Blade skates fit over a child’s existing shoes but are only suitable for flat soled trainers. Bulky or oversized boots / wellingtons will not fit in the dual blade skates.
Please note there is a limited stock of dual blade skates available, they are offered on a first come first serve basis. You may be asked for a £5 refundable deposit for the dual blade skates.
The Ice Rink and Walk are accessible to everyone! We welcome all abilities and access requirements.
The Ice Rink / Walk is suitable for wheelchair users, both manual and electric. Please note that electric wheelchairs may need to be switched to manual mode to avoid slipping / skidding on the ice. Please speak to the Duty Manager at the rink if you are not sure before entering the ice.
We recommend that wheelchair users are accompanied on the ice by a personal assistant or carer.
We provide free access for 1 personal assistant or carer when booking an accessibility ticket. The personal assistant or carer must wear ice skates or grips on the ice, we recommend ice grips.
We have a dedicated accessibility session every Wednesday – these sessions are relaxed (reduced volume) and are only available if an accessible ticket has been selected.
If you have any accessibility questions, please contact us via: email@example.com
All Student Tickets Holders will need to provide valid student ID when entering the attraction. Failure to show valid, in-date student ID (University ID Card or NUS Card) will result in the ticket holder having to purchase a new full price ticket for entry.
BAGS / RUCKSACKS
Any bag brought onto the attraction site may be subject to a security search.
Bags are not permitted on the ice. A cloakroom service is available where belongings can be left at a cost of £2 per item. Pushchairs can be left in the cloakroom free of charge.
Please note that any bags left unattended in Skate Exchange or around the rink & walk may be removed and could be destroyed by security services. Please do not leave bags unattended at any time.
PORTABLE ELECTRONIC DEVICES
The use of mobile phones, tablets, cameras, media players or headphones (wired or wireless) on the ice is strictly prohibited. Anyone found using an electronic device / headphones on the ice will be asked to leave the ice without a refund.
SMOKING – CIGARETTES, E-CIGARETTES & VAPING
Smoking, Cigarettes, E-Cigarettes and Vaping is not permitted anywhere on the attraction site. Customers and or visitors found smoking may be removed from the attraction site.
COMMENTS / COMPLAINTS
We try really hard to provide an excellent experience for all of our guests but sometimes things happen which can impact on that experience. In the event that you feel something has impacted on your visit please speak to the Duty Manager who will be able to act straight away. If you’re not happy with how the situation was dealt with on site they can escalate the complaint for further investigation.
If you’d like to speak to someone after your visit please email CustomerServices@A2Hlive.com – Please be aware that once you have left site it can be very difficult to investigate and resolve a situation so please do speak to our team on site whenever possible.
WHAT TO WEAR
The Ice Rink is covered but the Ice Walk is uncovered so you will need warm clothing. We can’t guarantee the weather so you may need waterproof clothing.
You will need a pair of socks, we recommend thick boot style socks.
We advise tucking in any lose clothing – scarves etc. You can wear coats and hoodies but you must keep the hood down – this is so you can see other skaters around you. If you have your hood up our staff will ask you to put it down, repeated requests may lead to you being asked to leave the ice.
Please be aware that due to the uneven nature of the terrain on site it may be difficult for spectators to move around freely. All spectators enter at their own risk and are advised to wear suitable footwear.
Flash photography is not permitted on or around the ice. Flashes can distract skaters or may trigger epilepsy which can be extremely dangerous when on the ice.
Further information and Frequently Asked Questions (FAQs) can be found here: https://cardiffswinterwonderland.com/faqs/
Site Rules (Winter Events)
- Management reserve the right to undertake bag and body searches of individuals attending the event
- Uneven / Slippery surfaces throughout
- Strictly No alcohol to be brought onto site
- Only Food and Drink purchased onsite may be consumed on the premises
- 24hr CCTV in operation
- Professional photography or filming is not permitted on site without obtaining prior written consent
- The Purpose of photography may be questioned by event staff
- No animals allowed with the exception of guide dogs
- No bikes/scooters
- Management reserve the right to refuse entry to the site
- Children must be supervised by a responsible adult at all times
- Take note of all safety warnings, Height restrictions, Fences and exclusion zones which are in place to ensure the safety and comfort of all visitors
Skaters agree to:
- Maintain control over their skating speed throughout the session;
- Skate at a speed which takes into account the condition of the ice and number of other skaters on the ice;
- Read and follow all safety signs and warnings;
- Follow any directions given by ice staff and attraction staff;
- Adhere to all COVID-19 safety requirements, that we may implement from time to time;
- Be aware of and avoid other skaters and objects on the ice;
- Be aware of the level of their ability on the ice and to skate within that ability;
- Skate in a manner which is appropriate to the number of skaters and conditions of the ice;
- Not participate or attempt to participate in skating when under the influence of alcohol, drugs or other substances which may affect their ability to skate or control their skating;
- Exit the ice in a timely manner at the end of the session or when directed to leave by staff;
- Not attempt to access the ice when ice maintenance is in progress; and
- Not take food, drink or chewing gum onto the ice or attempt to eat, drink or chew gum while on the ice.
Spectators agree to:
- Conduct themselves in an appropriate manner and not engage in any verbal or physical abuse or disorderly conduct towards any staff, other spectators or skaters;
- Ensure their behaviour does not increase the risk of injury to themselves or others;
- Ensure the handrail around the ice is clear for skaters to use; and
- Not climb on or over the barrier around the ice rink or sit on it.
DO’s and DON’TS ON THE ICE:
- Do wear suitable attire for skating at an outdoor facility.
- Do put your skates on in the skate exchange area using the seating provided.
- Do ensure your skates are sized and fitted correctly before entering the ice area.
- Do remove or tuck in any lose items – scarves, lanyards etc. before entering the ice area.
- Do make sure you have left any bags / shopping with a non-skater off the ice or in the provided cloakroom.
- Do keep away from the ice area when any resurfacing or maintenance is taking place.
- Do skate in an anti-clockwise direction.*
- Do keep noise to an acceptable level (i.e. no screaming or shouting).
- Do report any incidents or accidents to a member of staff immediately.
- Do put litter in the bins provided.
- Do always listen to and obey the staff’s instructions.
* Be Aware: The ice walk operates a one-way, anticlockwise flow. In the event of an incident or change in the ice conditions you may be asked to skate in a clockwise flow. Please listen to the directions as instructed and ensure that you follow the flow as directed.
Please Do Not
- Do not smoke or vape anywhere within skate exchange or on the ice.
- Do not go on the ice without wearing correctly fitted skates or ice grips.
- Do not wear hoodies / coats with the hood up.
- Do not take bags, phones, tablets, media players, headphones or cameras onto the ice.
- Do not use mobile devices or headphones whilst on the ice.
- Do not skate whilst under the influence of alcohol or other substances.
- Do not eat, chew or drink whilst on the ice.
- Do not play tag, touch or any other games whilst on the ice.
- Do not perform any tricks or stunts while on the ice.
- Do not speed skate or skate too close to the customer in front of you.
- Do not sit or climb on the barrier / handrail around the ice.
- Do not skate across the middle of the ice, or against the flow of other skaters.
- Do not skate in chains or groups.
- Do not have a group of more than 3 persons holding hands.
- Do not intentionally damage, chip, throw or spray the ice.
- Do not carry children and or infants whilst on the ice.
- Do not skate backwards.
- Do not stand still or gather in groups whilst on the ice.