Tickets

By purchasing tickets, you agree to our terms and conditions for skating

Skating Sessions

Each 1 hour session includes time taken to get into, and return your skates. We will allow you in to skate hire 15 minutes earlier for skate exchange to begin. You may be required to wait in line.

Minimum Age and Adult Supervision

Please note that 3 is the minimum age for children to skate. No under 3's are allowed on the ice. All 3-7 year olds must be accompanied by an adult in skates. We recommend a maximum of 4 children per adult

Skates

We can accommodate all sizes up to and including adult size 15. For our younger skaters we go down to a junior size 8. 

Rink Hire

Looking to hold the perfect staff outing or even a team building session with a difference? The Admiral Ice Rink at Cardiff's Winter Wonderland is available for exclusive hire, for more information contact tickets@cardiff-winter-wonderland.com or call 02920 099 087 for more information. 

Refund Policy

No refundswill be made unless Management has found it necessary to close the rink due to Health and Safety or technical reasons.  Customers are reminded that this is an outdoor event.

Fun Skate Penguins

We have a limited supply of Penguins available to rent and height restrictions apply.  Penguins are available to be booked in advance, this is recommended, as availability cannot be guaranteed on the day. The Penguins are designed as a fun item only, and are not offered as an aid to skating. They are hired out at managements discretion at £5.00 per Penguin, per session.  There are no refunds on any Penguin rentals.

Exchanges & Refunds

Exchanges will only be granted if done 24 hours or more before the skating session you have booked onto by calling 0333 6663366. If you wish to exchange tickets within 24 hours of the skating session, this will not be granted. 

No refunds will be issued for tickets

Group Bookings 

Buy 10 Tickets get 1 free (i.e you get 11 tickets the cheapest one is free)

Buy 20 Tickets get 2 free (i.e you get 21 tickets the cheapest one is free)

Buy 30 Tickets get 3 free (i.e you get 31 tickets the cheapest one is free)

And so on...

To book a group of 10 or more skaters call our group booking line on:  02920 099087

For all School Bookings call:  02920 099087


Hospitality Bands - Group Bookings

We also offer group deals for bookings on our hospitality wristbands. This does NOT include tickets for ice skating.

More info can be found here .

T's & C's:

1. REFUNDS – All ticket sales are final.  No refunds, for whatever reason, shall be given on any booking, in full or in part.

2. EXCHANGES – Customers may exchange the date of attendance by calling 0333 6663366.
Admin charges are applicable when exchanging tickets or wristbands.

3. PURCHASES – Hospitality wristbands are only available in groups of 8 or more and must be booked 7 days in advance by calling 02920 099087.

4. CODE OF CONDUCT – All visitors agree to all the terms and conditions of purchase, and agree to obey all posted signage, and instructions given to them by site staff and management.  visitors found disobeying rules shall be ejected from the site. The code of conduct can be found on the entrance to the event site.  Customers not complying to the code of conduct, appear drunk and disorderly, or under, or suspected to be under the influence of drugs, management have the rights to refuse admission to the ticket holder, and also reserve the right to remove members of the public from the site.

5. 24H CCTV CAMERAS IN OPERATION – CCTV Cameras are in use across the event site  including the ice rink and ice surface for safety, insurance and fraudulent claim purposes.  All video images and audio, from all cameras are recorded, and kept for a minimum of 6 years.

6. MINIMUM AGE to purchase the hospitality wristbands the minimum age is 18 yrs.

7. CHALLENGE 25 – We operate a strict Challenge 25 policy at Cardiff’s Winter Wonderland.

8. EXCLUSIONS – Hospitality wristbands include 2 x drinks, 1 x food and 2 x ride vouchers. Sayers Amusements and 11th Hour hold the right to change items included within the wristbands without notice this includes excluding certain food, drink or rides from the offer.