FAQ's

What Size Skates Are Available?

All our skates are single blade skates, and we carry sizes from J8 (child) up to and including 14 (adult). Typically, a skate boot is one size larger that your shoe size.  Our friendly skate staff will happily exchange your skates at any time, to ensure that you have a pair of skates that you are comfortable with.  We strongly recommend that all skaters wear thick boot socks. We have limited stock of all sizes. If we cannot supply you with your correct skate size, we shall accommodate you on the next skate session.

Can I Change My Booking?

Bookings can be amended by calling 0333 666 3366 – There is a £1 fee to amend any booking. 

What About The Weather?

Cardiff Winter Wonderland is a partially covered event site.  The ice rink, spectator area and skate exchange area are completely undercover, and operate all weathers.  The fun fair and concession area of the Winter Wonderland is not undercover.  Please remember that this event is an outdoor event and to dress appropriately.  The rink operates in most weather conditions, and no refunds shall be given due to inclement weather.

What Should I Wear?

Cardiff Winter Wonderland is an outdoor event.  Please ensure that you dress appropriately for the weather.  For guests Ice Skating, it is highly recommended that all skaters wear suitable along thick socks (ski socks), not trainer socks, along with gloves and scarves.  The ice rink is housed in a marquee, and the ambient air temperature is colder than that outside. 

Can I Use My Own Skates?

Yes, you can bring and use your ice skates.  Although there is no discount for guests bringing their own skates.  As all our skates are provided free of charge.

How Much Are The Fun Fair Rides?

No Money is taken on the rides.  All riders need to purchase tokens from the token booth located in the fun fair.  Each ride requires a different number of tokens per rider.

I Can’t Make My Session, What Can I Do?

All ticket sales are final, and it is with regret we cannot refund missed sessions. We advise all skaters to arrive at least 15 minutes before their planned session time.

Are there Cloakroom Facilities?

We have a Cloakroom facility at the Winter Wonderland, this can be found in the Skate Exchange marquee. Here you may store your belongings for the duration of your skate session.  There is a £2.00 charge per item for all items left in the Cloakroom.  Management cannot accept responsibility for the loss or damage from any cause whatsoever to property or articles left in the cloakroom.

Do You Have Penguins?

Yes, however we have a limited supply of Penguins available to rent and height restrictions apply.  Penguins can be rented to users who are under 1.2M tall.  The Penguins, are designed by the manufacturer for persons under 1.2M tall.  Penguins are available to be booked in advance, this is recommended, as availability cannot be guaranteed on the day.  We do not have an endless supply of Penguins, so they are rented on a first come, first serve basis only.  The Penguins are designed as a fun item only, and are not offered as an aid to skating. They are hired out at managements discretion at £5.00 per Penguin, per session.  There are no refunds on any Penguin rentals.

How big is the Rink?

Cardiff Winter Wonderlands’ rink is 20M wide x 40M long, creating an 800 square meter ice pad.

When Does The Rink Open?

Cardiff Winter Wonderland Ice Rink is open Daily from 15 November 2018 through to 06 January 2019. Please check skate times on the ticket page.

What Is The Minimum Skating Age?

The minimum age for skating is 3 years old.  Please note that all children must be accompanied on the ice by a responsible adult always.  Children under 3 years old are not permitted to skate.

I’ve lost my ticket, what can I do?

Lost, stolen or damaged tickets are not the responsibility of the event organiser. If tickets have been lost, please contact 0333 6663366. Anyone that arrives at the ice rink without a ticket will be refused entry into the skate hire marquee. 

How Long Is The Skate Session?

Each session lasts for 1 hour.  This 1 Hour period, also includes the time it takes to put your skates on.  Please arrive at least 15 minutes before your session time.

Is Wet Ice Dangerous?

No, climatic conditions cause wet ice.  Calm cold days means the surface will remain dry.  Wind across the surface of the ice causes friction, which warms the ice surface, resulting in a wet surface.  Management has provided a roof over the ice to prevent closure by rain.  If the ice surface is wet, this does not make it unsafe to skate on, although you may get wet if you fall over.  Please remember that ice, by its very nature, is a slippery surface, and that slips and falls do happen.

What Do I Do On Arrival?

If you have a print at home e-ticket, booking reference or posted ticket, please go directly to the skate exchange marquee area.  You may be required to wait in line here.  Please ensure that you have your ticket, email, or text message available to be inspected and scanned.  If you have a discounted ticket, please ensure that you have your ID available for inspection i.e NUS Card for Students or military ID for armed forces.

Where Can I Buy Tickets?

Online here, on this website. Via Ticket Source on 0333 666 3366 or visit them at www.ticketsource.co.uk, and at our Box Office at the rink its self.  Some sessions do sell out quickly so book early to avoid disappointment.

Can Wheelchairs Go On The Ice?

Yes, we welcome wheelchair users to take to the ice.  All wheelchairs must be accompanied by a companion.  The companion can wear either skates or ice grips, we recommend ice grips for additional safety.  Wheelchair users admission is the normal ticket rate whilst the companion goes free.  We also run dedicated sessions for wheelchair users, visually the impaired and, autistic.  Please see our accessible sessions link on this website for more information.  At peak times, we may be unable to accommodate quantities of wheelchair users simultaneously.

Where Is The Nearest Cashpoint?

There is no cash point / ATM on the event site, however there are many in the close vicinity to the Winter Wonderland.

Do You Offer Refunds?

No, we do not refund any ticket, all tickets are non-refundable, and all sales are final.

Do You Offer Skating Lessons?

At Cardiff’s Winter Wonderland, we are unable to provide skating lessons, however we can point you in the right direction for skating lessons.

Do You Provide Double Blade Skates?

No, we do not provide these.  For more information on our skates see “What Skate Sizes Are Available” FAQ.

Can I Bring A School Group?

School groups are more than welcome in groups of no more than 80.  Teachers skate for free with schools, to a ratio of 1:15.  Any extra teachers outside this ratio will be charged a standard adult rate.  To book your school booking, please call 02920 099087

Why Do Penguins Have A Height Restriction?

The manufacturer of the Penguins had designed these devices for users under 1.2M tall.  When the Penguins are used by guests exceeding this height the Penguins become unstable, the Penguins’ centre of gravity changes, and therefore become dangerous.  Any guest found using a Penguin, who exceeds the height limit, will be asked to leave the ice and relinquish, without refund, the Penguin.

How Do I Use A Penguin?

To use a Penguin, you must be under 1.2M tall.  Penguins are to be pushed from behind by the user, using the handles.  Children must not stand on the front of the Penguin, with an adult pushing them, or sit on the Penguin.  There are safety instructions for the Penguins available at the Rink, these must be obeyed.  Any person or persons found using a Penguin in an unsafe manner, will be asked to leave the ice and relinquish the Penguin, without a refund.

Where Is Cardiff Winter Wonderland?

Cardiff Winter Wonderland is situated at City Hall Lawns, in front of City Hall on Gorsedd Gardens Road, Cardiff.  The Postcode for the event site is CF10 3ND.  GPS Co-Ordinates Lat 51.48456 Long -3.178031  or  N 51:29:4.417 W 3:10:40.911

Where Can I Park My Car?

There is plenty of both on street parking, and car parks near the Winter Wonderland.  On Street parking is pay and display, whilst each car park carries different tariffs.  All car parking is within just a few minutes’ walk from the Winter Wonderland.

What Are The Ticket Prices?

A ticket must be purchased for each skater.  Spectators can spectate for free.  All skaters must be in possession of a valid ticket to gain access to the ice.  Ticket prices vary.

Are There Any Ticket Concessions?

We offer concessionary tickets for students only. 

What Is The Quality Of The Ice?

The ice rink is offered as a municipal temporary rink, and as such is not intended for professional use.  The Ice surface is checked between each session for quality, and if necessary resurfaced. The ice can either be dry or wet.  Both are perfectly suitable for skating.  Wet ice is a result from climatic conditions, and wind and  the resurfacing process.  Please remember that ice, by its very nature is a slippery surface, and that accidents and injuries do occur from being upon the ice.  If the ice is wet, you may bet wet if you fall over.  During busy sessions the ice surface can become rutted and grooved due to the action of skating.  Please ensure that you are skating in a suitable manner, keeping a look out for the ice conditions and other skaters always.

What Happens If I Have An Accident On The Ice?

Ice Skating is a sport, and like all sports, carries a degree of risk for the participants.  Ice is a slippery surface, and slips and falls do occur.  At our rinks we ensure that there is a professional medical team on hand to deal with all incidents / accidents that occur on the ice.  In the first instance our Ice Marshals shall assess the situation, and, if required, summon medical assistance to the ice.  A separate medical room / marquee is located on site, here you will be assessed and treated by the medical provider.  The sport of skating is something that you freely engage in, and undertake entirely at your own risk.  The skater acknowledges that ice is a very slippery surface and, depending upon individual skill and experience level, Ice Skating may involve falls upon the ice, collisions with other skaters, objects, or structures, and therefore be considered a hazardous activity, which the skater has elected to voluntarily participate, with full knowledge, acceptance, and assumption of any and all risks of serious personal injury, death or property damage.  Management will not be responsible, however incurred, for all injury, accidents, and loss, however incurred by the skater.

I Have Lost An Item Of Personal Property What Can I Do?

When you first notice that you have lost personal property, please ensure that this is reported to the rink manager.  We do recover and keep, for a limited time, all lost and found property. If we locate your property we shall inform you of it and, of course, return it to you.  Management are not responsible for the loss or theft of personal property.  Management will not be held responsible for any loss or damage, however incurred, of personal items.  Items that have collected in lost and found after a period of 21 days, and not returned to or recovered by the owner, shall be disposed of.

Why Is There CCTV At The Winter Wonderland?

CCTV is in use at all our rinks.  Images are recorded 24 hours a day for safety, security, and insurance purposes. The ice rink itself is covered by CCTV cameras, all accidents that occur on the ice are captured on high definition CCTV cameras for protecting the organisers against fraudulent claims.

Why Can’t I Wear My Hood Up?

Many jackets and hoodies have hoods.  Hoods when worn up, restrict the skaters peripheral vision.  All skaters must be fully aware of their surroundings, and as such hoods must not be worn up.  This is for the improved safety to all skaters.

What About Extreme Weather?

The main enemy of the Winter Wonderland is wind.  High wind speeds affect the safety of all patrons.  Wind loads against structures such as marquees and fair ground rides determine when the event would close.  Organisers monitor all extreme weather events that affect the safe operation of the event.  The wind speed ratings of the structures determine the safe operating wind speeds for the event.  In high winds, the event organiser may decide, for safety reasons to close and cancel sessions.  At this time skaters who were unable to skate shall be offered an alternative session to skate.

Can I Take Photos On The Ice?

No, the use of cameras and mobile phones by skaters is not permitted on the ice whatsoever.  This is for your own safety, and the safety of all skaters.  Management have provided an external photography service to take photos on the ice for you, and sell prints and other novelty items.

Can I Use My Mobile Phone On The Ice?

No, the use of mobile phones by skaters is not permitted on the ice whatsoever.  This is for your own safety, and the safety of all skaters, and of course for the safety of your expensive electronic devices.

Can I Smoke Or Vape At The Winter Wonderland?

Smoking and or vaping / e-cigarettes are not permitted with in any building, i.e a marquee.  Smoking is not permitted in the rink marquee, skate exchange marquee and the bar or other covered areas.  Smoking whilst skating on the ice is strictly prohibited.

Why Can’t I Perform Tricks On The Ice?

The rink is offered as a municipal rink, and caters for all ages and abilities.  This rink is not for professional use, and as such skating at speed, skating backwards, tricks and acrobatic manovers are not permitted.  Weaving, horseplay and skating in chains of more that 2 skaters is also, not permitted.  This is for your own safety, and the safety of all skaters.

Can I Carry My Child On The Ice?

No.  Ice by its very nature is a very slippery surface, and as such presents many risks.  Skaters are not permitted to carry other skaters, typically children, whilst on the ice surface.  This, of course is for your own safety, and all other skaters.

Can I Take My Bag On The Ice?

No.  No bags, handbags, purses, ruck sacks for example are not permitted to be carried by a skater whilst on the ice.  Please leave all loose articles in the cloakroom, or with a non -skater.

Who Is Liable If I Have An Accident?

Ice Skating is a sport, which the skater has elected to voluntarily participate, with full knowledge, acceptance, and assumption of any and all risks of serious personal injury, death or property damage. The ice surface, by its very nature is a very slippery and hazardous surface.  All skaters participate in the sport of ice skating entirely at their own risk.  The skater acknowledges that the ice is a slippery and, depending upon individual skill and experience level, ice skating may involve falls upon the ice, collisions with other skaters, objects or structures, and may therefore be considered a hazardous activity.  All slips, trips and falls, and resulting injuries whilst skating, or being upon the ice will be the fault of the individual skater.  All skaters have made a conscious decision to ice skate, and participate in the sport at their own free will.  ALL SKATERS, ASSUME ALL RISKS ASSOCIATED WITH SKATING OR BEING UPON THE ICE SURFACE, AND CONSENT TO ALL RISKS ASSOCIATED WITH ICE SKATING AND UNDERSTAND THAT THEY SKATE ENTIRELY AT THEIR OWN RISK, FOREVER RELINQUISHING THE EVENT ORGANISER / OPERATOR OR ALL LIABILITY.

Is There A Risk Assessment Available For Skating?

No.  There is no risk assessment provided by the rink operator for the sport of ice skating.  All skaters are assumed to understand the risks associated with the sport that they participate in voluntarily.  Schools and other organised group visits should conduct their own risk assessment for their visit to the Winter Wonderland.

Do I Need To Accompany My Child / Children On The Ice?

All 3 to 7 year olds MUST be accompanied on the ice by an adult parent / guardian ages 18 years or older.  We recommend a maximum of 4 children to 1 adult.  We also recommend that children under the age of 12 are accompanied by an adult, however the adult does not need to skate.

What Can I Do If My Skates Are Uncomfortable?

If you feel your skates are uncomfortable, please see a member of our skate exchange staff, who will happily change your skates free of charge.  We recommend thick ski type socks for additional comfort.  Thin socks whilst skating often result in blisters forming.  Please ensure that you wear thick socks when skating.  Thick socks are available to purchase within the skate exchange marquee.

Do I Need To Rent Skates?

No.  Ice skates are provided to skaters free of charge.  You exchange your own shoes for a pair of skates for the duration of your session.  Please ensure that your skate boot fits correctly, and that you are wearing thick ski socks before taking to the ice.  Your shoes will be returned to you, when you return your skates.

How Sharp Are Skate Blades?

A skate blade is cute to a certain hollow profile, and does not present as a sharp edge blade like a knife.  All our skates are regularly checked and inspected, and professionally sharpened.  They are sharpened / profiled to a hollow that is best for a municipal rink.  The profile offers more grip or bite on the ice.  The blades are not sharpened for speed skating or gliding.  Essentially, a skate blade is sharpened by creating a perfectly wounded valley, cantered on the bottom of the blade.  This forms a pair of sharp edges at the outer extremities of the blades giving skaters control on the ice.  This valley is the hollow, or more precisely the “radius of hollow”